Alessandro (Alex) Apolloni
Ouderkerk aan de Amstel, The Netherlands

who and what

A well rounded IT Operations Engineer who uses dashboards, data analysis and lean six sigma to improve processes across organizations.
I have great customer service and listening skills and can act as a technical consultant for non-technical colleagues. It's important to me to make sure that people I work with are all on the same page. I can function as both a team lead or as an individual contributor.
Background in OpenStack Virtualization, Data Center Management, Microsoft and Unix Server Administration and Vendor Management. Analysis and Reporting automation via Excel/SAS JMP/SQL/Perl/Python/ServiceNow.

I want to help an organization transform itself in a way that really improves their performance.


Intel Corporation

IT Operations - Data Centers and Hosting, Schiphol-Rijk, The Netherlands

Positions are supporting Office/Enterprise customers and Data Centers.

2000-Present: Operations Engineer
EMEA Server operational and M&A work. Schiphol-Rijk DC management.

2013-Present: Operations Engineer - Automation group
Preparing the Operations group to transform from one using primarily vendor supported systems to one using Open Source based tools(IE, from Windows/VMWare to OpenStack) and DevOps mindset.
Product owner for Operations DMZ Virtual Server provisioning portal assuring that it meets customer and operations support needs.
As the Asset and Configuration Service Manager transitioned the Automation service to ServiceNow and ITIL.
Provide automated dashboard and data quality validation solutions.

2010-2012: Business Analyst - Service Management group
Halved the through put of physical server landings globally using Lean Six Sigma.
Created automated dashboards and ad-hoc analysis for IT Staff management level on down.
Improved HP’s response to Intel as HP Systems Warranty and Service Manager for IT.
As part of the transition to ServiceNow and ITIL co-wrote Intel’s warranty lifecycle requirements.
2012 spent 20% of time with an external group as C# developer.

2008-2010: Staff Analyst - Data Center Services
As Incident owner for Data Centers, consolidated Data Center Incidents and Problems into one Dashboard that was used to manage operations by the Global Data Center Manager and her regional leads.
Vetted that candidates companies met business requirements as GER Representative for Global Physical Touch RFP.
Lead Communications team to unite formerly separate teams into one global group. Advocate for centralized documentation via Wikis.
Implemented Global and Lead regional Daily Operations meetings.

2005-2008: Operations Business Manager - EMEA Infrastructure Services
GER Asset Management Champion.
BCP/Risk Analysis of IT infrastructure for the Amsterdam Distribution Center - the only Tier 4 Intel site in GER.
Responsible for analysis of group statistics/indicators.
Training tracking for global group.

2004-2005: Central Europe manager and EMEA Virtual Server Team Lead - EMEA Infrastructure Services
Managed 5 employees and 2 contractors over 5 sites.
During the relocation of Intel’s Schiphol-Rijk Campus to a greenfield site, managed the server and telecom infrastructure deployment and on-site responsibility for fit up of new Data Center and IT infrastructure. We achieved zero down time during the relocation of this 24/7 operation.
Moved Amsterdam support structure from 2 contractors and 1 fulltime employee to 2 full-time employees while reducing required time for on-site presence by increasing infrastructure reliably and remote maintenance capabilities.

2000-2004: Amsterdam Site IT Manager
Site IT lead to covert DC IT infrastructure from 3rd party to Intel site during M&A.
Purchased and installed infrastructure to land new SAP-WM based warehouse.
Matrix manager to Client Services head and managed two contractors.
Worked with cross site business groups to implement various warehouse management system upgrades.
Group provided 16/5 sustaining coverage to site with Zero loss of revenue caused by IT systems over two years including above implementations.

IT Engineering Computing, Arizona, USA

1996–1999: Systems Programmer
Customers are chip designers. Infrastructure was primarily Unix based and tools were written in Perl

Lab Manager - NCSU Operating Systems Laboratory
Provided various support activities for students and professors. Trained and scheduled support staff.
Lab Operator - NCSU College of Engineering Computer labs
Supported student UNIX and programming related questions.
Retail sales of software and computer peripherals.

higher education

North Carolina State University - College of Engineering, Raleigh, North Carolina, USA
1991-1995 Bachelor of Science in Computer Science Focus: Operating System Design


USA Citizen. Permanent Netherlands Permit. (regulier onbepaalde tijd. EG-langdurig ingezetene. Arbeid vrij toegestaan. TWV niet vereist.)